Refunds and Cancellations

Our jars are food, and food spoils. Once an order leaves our hands we can't take it back or swap it for something else.

If your order arrives damaged or leaking, or we sent the wrong jars, we will replace them or refund them. To claim:

• Email bigsexysbrineco@gmail.com within 72 hours of delivery or pickup.
• Include a photo of the problem and your order number.

Please don't eat from a jar that arrives cracked, leaking or with a bulging lid.

You can cancel for a full refund until we pack your order or send it out for delivery. Email or call us as soon as you can, with your order number. Once an order is packed or on its way, we can't cancel it.

Now and then we may not be able to fill an order, for example if a jar sells out. If that happens we will tell you and refund you in full for anything we can't send.

We refund through Square, our card processor, back to the card you paid with. Your bank decides how long the money takes to show up, often a few business days.